Shipping policy
Thank you for shopping with plugcaptions. Every order is printed and fulfilled on demand, which means your poster is made specifically for you before it ships.
Order processing
All orders are printed and fulfilled on demand. Please allow 2–5 business days for your order to be processed and produced before it ships.
During high-volume periods, production may take slightly longer. Once your order ships, you’ll receive a shipping confirmation email with tracking information.
Shipping times
Once your order has shipped, estimated delivery times are:
- United States: 3–7 business days
- International: 10–20 business days
These delivery windows are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, customs processing, holidays, or other circumstances outside of our control.
Separate packages
Orders containing different poster sizes, framed items, or multiple product types may ship in separate packages.
If your order ships separately, you may receive more than one tracking number.
Shipping costs
Shipping costs are calculated at checkout based on your location, order size, and the items in your cart.
Any available free shipping offers will appear during checkout when your order qualifies.
Tracking information
Once your order ships, you will receive a tracking number by email. Please allow 24–48 hours for tracking to update after the carrier receives the package.
If your tracking has not updated right away, that does not always mean the package is not moving. Carrier scans can sometimes be delayed.
Lost or delayed packages
plugcaptions is not responsible for packages lost, delayed, or misdelivered by the carrier.
If your package is significantly delayed, contact us at support@plugcaptions.com with your order number and tracking number, and we’ll do our best to assist you.
Delivered but not received
If your order is marked as delivered but you have not received it, please check your mailbox, front door, building lobby, mailroom, or any alternate drop-off location first.
We also recommend contacting the carrier or your local post office directly, since they may have more detailed delivery information.
International orders
International customers are responsible for any customs fees, duties, import taxes, or other charges that may apply upon delivery.
These charges are not included in your order total and are determined by your local customs authority.
Order changes and cancellations
Orders move into production quickly so we can get your poster shipped as soon as possible.
If you need to make a change, contact us within 24 hours at support@plugcaptions.com. We’ll do our best to help, but we cannot guarantee changes or cancellations once an order has entered production.
For more information, please refer to our Refund Policy.