Privacy policy
Last updated: June 2026
plugcaptions operates this store and website, including all related information, content, features, tools, products, and services. This Privacy Policy explains how we collect, use, and share personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
Overview
The terms “we,” “us,” and “our” refer to plugcaptions. Our store is powered by Shopify, which helps us provide our online shopping experience, process orders, manage payments, and support related services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Personal information we collect
Depending on how you interact with our store, we may collect or process the following types of personal information:
- Contact details, including your name, email address, phone number, billing address, and shipping address
- Order and transaction information, including items viewed, added to cart, purchased, returned, canceled, or exchanged
- Payment-related information, including payment method details, payment confirmation, and transaction details
- Account information, including login details, preferences, and saved settings if you create an account
- Communications with us, including messages sent to customer support
- Device and usage information, including browser type, IP address, device identifiers, pages viewed, and how you interact with the website
How we collect information
We may collect personal information from the following sources:
- Directly from you when you place an order, create an account, contact us, or submit information through the website
- Automatically through cookies, pixels, analytics tools, and similar technologies
- From Shopify, service providers, payment processors, shipping partners, marketing partners, and other third parties that help us operate our store
How we use your information
We use personal information to operate our store, fulfill orders, improve our services, and communicate with customers.
This may include using your information to:
- Process payments and fulfill orders
- Arrange shipping, delivery, returns, refunds, or exchanges
- Send order confirmations, shipping updates, tracking information, and customer support messages
- Provide customer service and respond to questions
- Improve our website, products, services, and shopping experience
- Detect, prevent, and respond to fraud, security issues, or misuse of our services
- Send marketing emails, promotional messages, or advertising where permitted by law
- Comply with legal obligations and enforce our policies
Marketing and advertising
We may use personal information to send marketing communications, show online advertisements, measure ad performance, and recommend products that may be relevant to you.
You can opt out of marketing emails at any time by using the unsubscribe link included in our emails. Even if you opt out of marketing, we may still send non-promotional messages related to your orders, account, or customer support requests.
How we share personal information
We may share personal information with third parties when necessary to operate our store and provide services to you.
This may include sharing information with:
- Shopify, which powers our online store
- Payment processors and fraud prevention providers
- Fulfillment, print-on-demand, and shipping partners
- Customer support, email, analytics, and marketing service providers
- Business and advertising partners where permitted by law
- Government authorities, regulators, or legal parties when required by law or to protect our rights
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of our store in order to provide, protect, and improve its services.
Information you submit to our store may be shared with Shopify and with third parties that support Shopify services. Shopify may process information in countries other than where you live.
You can learn more about Shopify’s privacy practices by visiting Shopify’s privacy resources.
Cookies and tracking technologies
We may use cookies, pixels, analytics tools, and similar technologies to operate our website, remember preferences, understand customer behavior, improve performance, and support advertising.
Your browser may allow you to block or delete cookies. Some parts of the website may not function properly if cookies are disabled.
Third-party websites and links
Our website may contain links to third-party websites, apps, or platforms. We are not responsible for the privacy, security, content, or practices of third-party websites.
If you visit a third-party website, you should review its privacy policy and terms before providing personal information.
Children’s privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Security and retention
We use reasonable measures to help protect personal information. However, no website, platform, or method of transmission is completely secure, and we cannot guarantee absolute security.
We retain personal information for as long as necessary to provide services, fulfill orders, maintain records, resolve disputes, comply with legal obligations, and enforce our policies.
Your rights and choices
Depending on where you live, you may have rights regarding your personal information. These rights may include the right to access, correct, delete, or receive a copy of your personal information, as well as the right to opt out of certain data uses.
These rights are not absolute and may only apply in certain circumstances. We may need to verify your identity before processing a request.
To exercise privacy rights, contact us using the contact information below.
Complaints
If you have concerns about how we handle your personal information, please contact us. Depending on where you live, you may also have the right to contact a local data protection authority.
International transfers
We may transfer, store, and process personal information outside the country where you live. When required, we rely on appropriate safeguards for international transfers.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or operational needs.
When we update this policy, we will revise the “Last updated” date on this page.
Contact us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at support@plugcaptions.com.