Refund policy
At plugcaptions, we want you to love your poster. Because every order is printed on demand specifically for you, returns work differently than typical retail — but if something arrives damaged, defective, or incorrect, we’ll help make it right.
When we can help
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery at support@plugcaptions.com.
Please include your order number, a clear photo of the item, and a short description of the issue. Once reviewed, we may arrange a free reprint or issue a refund at our discretion.
What is not covered
Because plugcaptions products are made to order, we are not responsible for the following:
- Incorrect shipping addresses entered at checkout
- Orders marked as delivered by the carrier
- Buyer’s remorse, accidental orders, or change-of-mind purchases
Lost or stolen packages
If your tracking shows delivered but you have not received your order, please check your mailbox, front door, building lobby, mailroom, or any alternate drop-off location first.
We also recommend contacting your local post office or shipping carrier directly, since they may have the most accurate delivery details. If the issue is still unresolved, reach out to us and we’ll do our best to help.
Final sale notice
Outside of damaged, defective, or incorrect items, sales are final due to the made-to-order nature of our products.
We still want you to have a good experience. If something feels off, contact us — we read every email and will help when we can.
Contact us
For any refund or order questions, contact us at support@plugcaptions.com.